Support

How can I help?

One place for the audio apps made here for macOS. Write with the form below and the message lands in my inbox. There is no ticket system and no support department, because there is no company: WPTRAT is one person, and that person wrote the code.

Write to me

Every message is read by the person who wrote the app, and answered as quickly as I can. No account, no ticket system, no newsletter.

Those three are optional, and they are a great help when a Mac app is misbehaving. You will find the app version in the menu, under About.

Your message goes straight to my inbox. This form needs no JavaScript and sets no cookie.

Answers that are already written

Each app documents itself. If your question is a common one, this is the faster path.

Jackplate

The free player for NAM captures on macOS, with cabinet impulse responses, effects, a tuner and presets. It needs an audio interface, and most questions are about that.

Troubleshooting and support About the app FAQ

ClockGuard

The menu bar app that watches the sample rate of your audio interface and puts it back when something else changes it.

About the app FAQ Privacy

OctoTrack Studio

The eight track recorder for the Mac, built like a tape machine, with real VU meters and no project to open before you can play.

About the app FAQ

What to include when something is broken

Your macOS version, the model of your audio interface, and the app version, which is in the app menu under About. The form has a field for each of those three, and together they answer most of what I would otherwise have to ask you first.

Beyond that, the most useful thing you can write is the plain story: what you did, what happened, and what you expected instead.

Your message and your email address are used to answer you and for nothing else. They are never sold, never added to a mailing list, and never handed to anyone. WPTRAT is Mauro Lopes, in Rio de Janeiro, Brazil.

This page is about the Mac apps. The WordPress plugins are supported in their own forums at WordPress.org, where the answers stay public for the next person with the same question: they are listed on the plugins page.